New England's Independent Cloud Provider

These policies form the guidelines on how Shore.Net operates, what is and is not the responsibility of the customer, what is and what is not the responsibility of Shore.Net, and what actions are not allowed by Shore.Net.

New items will be added here occasionally, so we recommend our customers visit this page regularly. The policies here are official, so we ask you treat them as such. Comments and suggestions are welcome at support@shore.net.

Welcome Message

History and Philosophy

Customer Support

Membership Agreement

Privacy Policy

Mailing Lists Policy

Maintenance Windows

Welcome Message

Thank you for joining Shore.Net, one of New England's first Internet Service Providers and multiple-time award-winner for its history of service reliability and customer support. We hope to fulfill your network and hosting requirements for a long time and grow our offerings according to your needs.  To help you get the most out of your Shore.Net service, we've created this information message.
Please read below for information about Shore.Net. If you have any questions, please email support@shore.net or call us at (781) 780-3255.

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History and Philosophy

Shore.Net is one of New England's oldest Internet providers, in business since 1993. We have always been a leader in providing superior and proven technology to our customers, with the purpose of delivering the industry’s best service through our network and staff. We were the first Internet provider in New England to offer web hosting services (1994) and the first in Massachusetts to offer DSL (1997). Our colocation offerings date back to 1995.

We have a strong commitment to providing friendly and knowledgeable customer support as well as providing the highest standard in service to our customers. To that end, we do not provide web design, networking, system integration or training services. We do not censor our customers' content, as long as they conform to all applicable state and federal laws.

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Customer Support

Offering consistent, professional-quality customer support has been a cornerstone of Shore.Net's business since the beginning.

Shore.Net will do everything we can to make sure your service is uninterrupted and consistently reliable. If you need support in areas such as web/software development or system integration, we will be happy to recommend specialized partners who can help in those areas.

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Membership Agreement

Membership Agreement for Pea Island Computing Corp. (doing business as Shore.Net and hereinafter referred to as Shore.Net)

By using this account, Customer agrees to the following terms and conditions:

1. In providing computer and network connection Services, Shore.Net, its employees and agents, do not warrant that the Services will be available on a specified date or time or that the Network will have the capacity to meet the demand of Customer during specific hours. Neither Shore.net nor its Network Services Suppliers will be liable for any damage that Customer may suffer arising out of use, or inability to use, the services or products provided hereunder. Neither Shore.Net nor its Network Services Suppliers will be liable for unauthorized access to Customer's transmission facilities or premise equipment or for unauthorized access to or alteration, theft or destruction of Customer's data files, programs, procedures or information through accident, fraudulent means or devices, or any other method, regardless of whether such damage occurs as a result of Shore.Net or its Network Service Suppliers' negligence.
2. IN NO EVENT WILL SHORE.NET OR ITS NETWORK SERVICES SUPPLIERS BE LIABLE FOR ANY OTHER DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE OR PROFITS, OR FOR ANY OTHER SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF SHORE.NET OR ITS OTHER SUPPLIERS SERVICES TO ACCESS THE NETWORK.
3. Customer acknowledges and agrees that neither Shore.Net nor any of its Network Services Suppliers are responsible for the content of the transmissions by Customer which may pass through the Network. Customer agrees that it will take reasonable steps to ensure that it will not use the Network Services for illegal purposes, for transmission of threatening, obscene, or harassing materials, or unauthorized use of copyrighted trademarked, or other proprietary material. Shore.Net will cooperate fully with all law enforcement authorities in investigating suspected lawbreakers. The Customer of record is responsible for the security of his or her password and all use of the account, with or without the consent or knowledge of the Customer.

Customer agrees that it will not interfere with or disrupt other Shore.Net Customers, services or equipment, or the customers, services and equipment of other sites on the Internet. Disruptions include, but are not limited to, the following:

• Forwarding or posting "chain letters" (multiple forwarding) of any type;
• Propagation of computer worms or viruses;
• Attempting to circumvent user authentication or security of any host, network or account on Shore.Net systems or the Internet at large ("cracking");
• Forging e-mail header information;
• Sending, or causing a third party to send large numbers of unsolicited e-mail messages either from Shore.Net systems or other sites on the Internet at large (i.e. "junk mail” or "spam");
• Adding or attempting to add addresses to any mailing list without explicit positive consent of the addressee;
• Attempting to cancel, supersede, or otherwise interfere with e-mail or other than one's own;
• Engaging in harassment, whether through language, frequency or size of messages;
• Using an account at another provider to disrupt service for Shore.Net Customers or users of the Internet at large;
• Reselling Shore.Net's Network Services to third parties who do not abide by these guidelines;

Violation of the foregoing by Customer may result in immediate termination of Shore.Net Network access rights without notice to the offending party or parties. Determination of a violation will be made at the sole discretion of Shore.Net, and Shore.Net, in its sole discretion, will determine what action will be taken in response to a violation on a case-by-case basis. Shore.Net reserves the right to release the usernames of Customers involved in violations of the foregoing to system administrators at other providers, in order to assist them in resolving disruptions and security incidents, and to valid law enforcement authorities investigating illegal activities.

1. Customer further agrees that Shore.Net, its employees and agents (hereinafter referred to as "Indemnified Party") will not be liable for any lost property or data of Customer, any claim or demand against the Customer by any other party, or any claim or demand against any of the parties listed above, due to or arising out of the use by Customer of Shore.Net services. Customer shall indemnify and hold Indemnified Party harmless from and against any such loss, claim or demand.
2. Customer's right to use Shore.Net services is personal to Customer and as such is nonexclusive and nontransferable.
3. Customer may not resell or redistribute any services from Shore.Net or its Network Services Suppliers.
4. Access to the Network cannot be guaranteed to any Customer. Customer may be unable to access the Network at any time, and disconnections from the Network may occur from time to time. Shore.Net will allocate system resources to provide all customers with the best service possible, and may limit or restrict access to system resources to some users in order to maintain the best service possible for all customers.
5. Customer understands that certain information that may be accessible through Shore.Net may be considered inappropriate for minors. Customer acknowledges that Shore.Net exercises no control whatsoever over the content of the information passing through or stored on its systems. Shore.Net is not responsible for any posting made to newsgroups and does not monitor content of posts by Shore.Net Customers or others.
6. If Customer is an individual, he or she represents and warrants that he or she is of legal age. In the event Customer is a minor, Customer may not use Shore.Net until Shore.Net has received a copy of a consent form duly signed by the Customer's parent or legal guardian.
7. Payment is due upon receipt of invoice. Payments not made within 30 days are considered delinquent and are be subject to reasonable collection and legal fees as well as interest accrued at 1.5% per month or state legal limit, whichever is lower. Returned checks are subject to a $15 charge.
8. Basic account charges are invoiced monthly IN ADVANCE and additional charges are invoiced at the end of the month they are incurred.
9. Customer may cancel this agreement in writing at any time with no penalties.
10. Shore.net reserves the right to change rates, terms and conditions at any time by notifying Customer 10 days in advance of the effective date of the changes.
11. These terms and conditions supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with terms and conditions of any order submitted.

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Privacy Policy

Files residing on our servers have permissions that you can control to limit access.

Other users may not read your files unless you modify their permissions. The Shore.Net operators can override permissions and read any file. We respect the privacy of our users but reserve the right to examine any files or directories when necessary for troubleshooting or other valid administrative reasons.
UNIX file permissions give you some protection, but the only way to secure sensitive data is to encrypt it. We provide, with no endorsement, PGP.

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Mailing Lists Policy

The list must have been developed by you through the use of web-based sign-ups, email sign-ups, trade show bingo cards, or any other personal contact or request. It can not be obtained by purchasing a bulk list from a third party developer. In other words, the addresses on your list MUST be from people who have opted-in for your mailings.

We also require prompt and courteous removal of anyone who wishes to be removed from your list for whatever reason.

We prefer that you have an opt-out link prominently displayed on your website. We also prefer that you include the opt-out web address and email removal instructions at the beginning of each email announcement.

Violation of the items mentioned above may result in cancellation of your accounts without warning. Shore.Net does not in any way wish to interfere with the conduct of Internet business when the operator of that business is making a "good faith" effort to comply with responsible Internet practices. However, we reserve the right to refuse service to anyone who, in our judgment, does not comply with responsible Internet practices.

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Maintenance Windows

Maintenance windows are necessary in order for Shore.Net to continue providing its usual high quality service standards. The schedule is as follows:

The 'Window Types' are defined as follows:

• Regular maintenance: These windows are reserved for routine maintenance of Shore.Net software, servers and network equipment. Any piece of software or equipment may be temporarily unavailable during this window. Announcements of expected down-time will be made 24 hours in advance.
• Extended maintenance: This window is defined as the Regular maintenance window. However it will generally be reserved for operations that will take for a longer period of time (e.g. > 2 hours).
• Emergency: These windows are reserved to allow Shore.Net to do emergency work that is critical to the well-being of one ore more of Shore.Net's services. They will only be used when absolutely necessary and advanced warning will be given whenever possible.

Please send any questions or comments to support@shore.net.

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